Public Grievance Redressal Architecture
Streamlined communication connecting citizens directly with municipal departments for quick resolution.
AI Vision Scanner
Automatically analyzes photos of potholes, streetlight damage, and water leaks. Auto-detects category, estimates confidence score, and generates descriptions.
Official Grievance Receipts
Generates an official acknowledgement receipt with unique Receipt ID for every complaint submission allowing instant progress tracking.
Before, During & After Photos
Municipal officers upload work-in-progress and completion evidence photos visible directly on citizen progress timelines.
Density Heatmaps
Interactive Leaflet.js map classifying municipal areas into High (Red), Medium (Orange), and Low (Green) complaint density zones.
Voice-to-Text Dictation
Citizens can dictate grievance descriptions hands-free using speech recognition in English, Hindi, or Kannada.
Analytics & Exporting
Generates interactive Chart.js reports for municipal decision makers with instant export to CSV/Excel and PDF formats.